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Frequently asked questions
Have questions? See if this helps...
- What is your privacy policy?
After Dark Press, LLC has implemented this Privacy Policy as part of our commitment to protecting your personal information from misuse while using the After Dark Press web site (the Site). The Site is not intended for children under the age of 18. If you are under 18, please do not provide any personal information on the Site. This Privacy Policy applies to our online information-gathering and dissemination practices in connection with the Site.
- What is your return policy?
Customer satisfaction is very important to us. However, the nature of electronic books makes returns problematic, as we cannot ensure that the returned merchandise is removed from all storage media. At the present time, After Dark Press, LLC will not issue refunds for electronic books.
However, your feedback is important to us. If you are dissatisfied with your purchase for any reason, write to customer_service@afterdarkpress.us. We'll do what we can to resolve your problem. Please note that although we do our best to respond quickly, during holidays, weekends, and times of high e-mail volume it may take up to 48 hours to receive a response. Please use the "Test" link to enhance your download experience prior to purchasing.
- What is your exchange policy?
If you ordered a format that doesn't work on your device, write to customer_service@afterdarkpress.us. Include your order number, the name of the book you ordered, and the format you intended to order or the brand of device you own. Please note that although we do our best to respond quickly, during holidays, weekends, and times of high e-mail volume it may take up to 48 hours to receive a response.
Please choose your format carefully when ordering books. Exchanges due to format incompatibility will only be made once per customer. Please note that After Dark Press, LLC cannot guarantee that our books will transfer to proprietary handheld devices that we do not manufacture.
- What is your replacement policy?
Books may only be downloaded once. Please keep a backup of your electronic books in a secure location, safe from underage readers. After Dark Press, LLC is not responsible for books that are lost due to hard drive failure, equipment failure, accidental deletion, or other losses.
- What if the download is defective?
Contact us at customer_service@afterdarkpress.us. Incude your full name, the title of the book, your order number, and a description of the problem. Please note that replacements will only be issued in the original format you ordered. Please note that although we do our best to respond quickly, during holidays, weekends, and times of high e-mail volume it may take up to 48 hours to receive a response.
After Dark Press cannot guarantee that our books will transfer to proprietary handheld devices that we do not manufacture.
- Can I duplicate and share downloads?
All rights reserved. This copy is intended for the purchaser of this e-book ONLY. No part of this e-book may be reproduced, scanned, or distributed in any printed or electronic form without prior written permission from After Dark Press, LLC. Please do not participate in or encourage piracy of copyrighted materials in violation of the author's rights. Purchase only authorized editions.
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